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CUSTOMER CARE

SHIPPING & RETURNS



FREE SHIPPING

We want to make sure that you get a pair of Austen Hellers that are absolutely perfect for you, so the shipping is on us for ground shipping in the U.S. (excluding Hawaii and Alaska).

Orders placed before 2pm ET Monday Friday will ship the same day, otherwise they will be sent out the following day. If you need a guaranteed delivery date, a variety of shipping options and upgrades are also available at checkout. Our standard deliveries can be expected in 5-7 business days. If Saturday delivery is desired, please contact customer service to confirm if this option is available for your order and address.

FREE RETURNS + EXCHANGES

Not everything works the first time we get it. That's why we offer free returns and exchanges on orders in the U.S. (excluding Alaska and Hawaii). We accept returns of unworn merchandise in original condition up to 30 days from the shipping date. Hemmed pants cannot be returned. Refunds will be issued in the original form of payment.

How to Return/Exchange:

Please reach out to our customer care team via phone or email to initiate a return:
Call: 1-888-424-1353
Email: customerservice@austenheller.com

PRICING POLICY

We will gladly adjust the price of an item if it is marked down and placed on sale within 14 days of your original purchase date. A one-time price adjustment may be made on original or sale price merchandise. Clearance items are final sale and are not returnable/EXHANGEABLE nor eligible for price adjustments. All clearance items are clearly labeled beneath the title of the item and within the product details. Price adjustments do not apply to temporary sales and promotions.

Questions?
Call: 1-888-424-1353
Email: customerservice@austenheller.com
Austen Heller Designs, LLC
1680 E Touhy Avenue
Des Plaines, IL 60018