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CUSTOMER CARE

SHIPPING & RETURNS



FREE SHIPPING

We want to make sure that you get a pair of Austen Hellers that are absolutely perfect for you, so the shipping is on us for ground shipping in the U.S. (excluding Hawaii and Alaska).

Orders placed before 2pm ET Monday Friday will ship the same day, otherwise they will be sent out the following day. If you need a guaranteed delivery date, a variety of shipping options and upgrades are also available at checkout. If Saturday delivery is desired, please contact customer service to confirm if this option is available for your order and address.

FREE RETURNS + EXCHANGES

Not everything works the first time we get it. That's why we offer free returns and exchanges on orders in the U.S. (excluding Alaska and Hawaii). We accept returns of unworn merchandise in original condition up to 30 days from the shipping date. Hemmed pants cannot be returned. Refunds will be issued in the original form of payment.

How to Return/Exchange:

• Please fill out the Return/Exchange form on the back of your packing slip. If you want an exchange, complete the order form to specify style, color and size.
• Affix the Return Shipping Label included in your shipment to the outside of your box and drop the package off at UPS.
• To find the closest UPS: Call 1-800-742-5877 or go to The UPS Website to use the UPS drop-off locator.
• If instead you schedule a pickup (1-800-PICK-UPS) a fee will be assessed for this service.

PRICING POLICY

We will gladly adjust the price of an item if it decreases within 14 days of your original purchase date. A one-time price adjustment may be made on original or sale price merchandise. Clearance items are final sale and are not returnable nor eligible for price adjustments. All clearance items are clearly labeled beneath the title of the item and within the product details.

Questions?
Call: 1-888-424-1353
Email: customerservice@austenheller.com
Austen Heller Designs, LLC
1680 E Touhy Avenue
Des Plaines, IL 60018